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Research papers

5,883 papers · NASA NTRS, NTSB, FAA CAMI

NASA NTRS · 1,269 NTSB Safety Studies · 12 NTSB Aircraft Accident Reports · 17 Embry-Riddle Scholarly Commons · 1,993

1 match · Embry-Riddle Scholarly CommonsCorporate social responsibility; airlines; corporate reputation; customer satisfaction and loyalty

Embry-Riddle Scholarly Commons 2024 ERAU Journal article (IJAAA)

The impact of corporate social responsibility on airline reputation and passenger satisfaction and loyalty

Aviation is a driving force of economic and social progress but has negative externalities such as carbon emissions and noise. This paper investigates passenger perceptions of airline corporate social responsibility and …