Using the best - worst scale to assess the relative impact of these behaviors on other passengers on the same flight: The disruptive passenger behavior

Abstract

Verbatim from Embry-Riddle Scholarly Commons. Not paraphrased, not summarized.

A method called the best-worst scaling method is proposed to overcome these problems by asking respondents to make tradeoffs among the variables being assessed. This paper raises issues in respect of supplementing and developing a block of disruptive behaviors exhibited by passengers during flights and assesses the impact of these behaviors on other passengers. To illustrate the proposed method and evaluate its performance, we surveyed 240 passengers, and data from 203 survey samples were analyzed. The data analysis results revealed three behaviors that were considered the most disruptive, including (1) Threatening and causing distress, (2) Harassment and disrupting public order, and (3) Creating unsanitary conditions. This can be considered a suitable explanation with the high safety requirements of the air transport service, and the context of high expectation of post-covid hygiene and epidemiology.

Authors

• Phan, Quynh Thi Nhu Embry-Riddle Aeronautical University
• Tran, Vi Embry-Riddle Aeronautical University
• Huynh, Nhan Huu Embry-Riddle Aeronautical University
• Huynh, Thao Phuong Embry-Riddle Aeronautical University
• Ho, Duc Nhan Embry-Riddle Aeronautical University

Keywords

• Balanced incomplete block design
• best-worst scaling
• disruptive behavior
• air rage
• unruly behavior
• Applied Behavior Analysis
• Aviation Safety and Security