Justifying the Cost of Implementing Contactless Travel in Non-Primary Airports: A European Perspective

Abstract

Verbatim from Embry-Riddle Scholarly Commons. Not paraphrased, not summarized.

In the wake of the COVID-19 pandemic, the aviation industry faces an unprecedented push towards digital transformation. This paper delves into the economic, operational, and safety imperatives of implementing contactless travel solutions in Europe's non-primary airports. By juxtaposing the substantial upfront costs against the long-term operational savings and improved passenger experience, the study presents a compelling financial justification for such investments. Drawing on case studies and current trends, the research demonstrates that, despite initial expenditures, the adoption of contactless technology is a prudent strategy that aligns with evolving consumer preferences and the heightened need for efficiency and safety. The paper critically examines the challenges and proposes strategic planning for a sustainable shift towards a contactless airport ecosystem, contributing valuable insights into the future of European aviation.

Authors

• Anwar, Sumeet Hassan, Mr. Embry-Riddle Aeronautical University
• Asad, Humna, Miss Embry-Riddle Aeronautical University

Keywords

• Contactless Travel Non-Primary Airports Digital Transformation COVID-19 Pandemic Operational Efficiency Passenger Experience Financial Justification Biometric Technology European Aviation Safety Imperatives Consumer Preferences Strategic Planning Operational Savings Case Studies Investment Analysis
• Business
• Business Administration, Management, and Operations
• Business Analytics
• Business and Corporate Communications
• Finance and Financial Management