The Airline Quality Rating: Developing an Industry Standard
Embry-Riddle Scholarly Commons · Journal article (JAAER) · oai:commons.erau.edu:jaaer-1117 · Published 1993-01-01 · Embry-Riddle Aeronautical University · 3 authors
Abstract and citation only, verbatim from Embry-Riddle Scholarly Commons; full text lives there. All credit to the authors and Embry-Riddle Aeronautical University.
Abstract
This article presents a brief summary of the Airline Quality Rating (AQR) methodology, AQR results for 1991 and 1992, an overview of the Statistical Process Control (SPC) method, and its application to AQR data. Due to the AQR monthly quantitative data, AQR scores can be used to create an SPC chart that, in turn, provides a means for developing standard levels of quality for individual airlines and for the industry.
Authors
- Bowen, Brent D Embry-Riddle Aeronautical University
- Headley, Dean E Embry-Riddle Aeronautical University
- Lutte, Rebecca K Embry-Riddle Aeronautical University
Citation
Bowen, Brent D, Headley, Dean E, Lutte, Rebecca K (1993). The Airline Quality Rating: Developing an Industry Standard. Embry-Riddle Aeronautical University. Embry-Riddle Scholarly Commons ID oai:commons.erau.edu:jaaer-1117. https://commons.erau.edu/jaaer/vol4/iss1/8 ↗