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Embry-Riddle Scholarly Commons · Journal article (JAAER)

The Airline Quality Rating: Developing an Industry Standard

Published 1993-01-01 From Embry-Riddle Aeronautical University 3 authors
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Attribution

This is the abstract and citation. Full text lives at Embry-Riddle Scholarly Commons — we link out rather than host. All credit to the authors and Embry-Riddle Aeronautical University.

Abstract

Verbatim from Embry-Riddle Scholarly Commons. Not paraphrased, not summarized.

This article presents a brief summary of the Airline Quality Rating (AQR) methodology, AQR results for 1991 and 1992, an overview of the Statistical Process Control (SPC) method, and its application to AQR data. Due to the AQR monthly quantitative data, AQR scores can be used to create an SPC chart that, in turn, provides a means for developing standard levels of quality for individual airlines and for the industry.

Authors

  • Bowen, Brent D Embry-Riddle Aeronautical University
  • Headley, Dean E Embry-Riddle Aeronautical University
  • Lutte, Rebecca K Embry-Riddle Aeronautical University

Citation: Bowen, Brent D, Headley, Dean E, Lutte, Rebecca K (1993). The Airline Quality Rating: Developing an Industry Standard. Embry-Riddle Aeronautical University. Embry-Riddle Scholarly Commons ID oai:commons.erau.edu:jaaer-1117. https://commons.erau.edu/jaaer/vol4/iss1/8 ↗