Toward an International Model of Crew Resource Management: The Cultural Implications

Abstract

Verbatim from Embry-Riddle Scholarly Commons. Not paraphrased, not summarized.

One tool used to increase safety in the aviation industry is a training and operations model called Crew Resource Management (CRM). The model's human factors approach to training and operating was developed in the United States but has gained acceptance worldwide. Domestic research on CRM in the United States is limited and international research is almost nonexistent. Because we do not know the degree to which the CRM model developed in the American culture is applicable in other cultures, research is needed to verify its level of universality across different cultural norms. This paper compares the various components of the CRM model as developed in the United States and used worldwide on a theoretical basis. Various cultural models from the classical international management theorists are compared to the CRM model as a theoretical test of its applicability across cultures. Significant potential weaknesses are discovered in the CRM programs as they are applied cross-culturally. Recommendations for possible future resolutions to these weaknesses are presented.

Authors

• Hisam, Thorsten Embry-Riddle Aeronautical University
• Hampton, Steven Embry-Riddle Aeronautical University