Task Demand Variation in Air Traffic Control: Implications for Controller Workload, Fatigue, and Performance

Abstract

In air traffic control, task demand and workload have important implications for the safety and efficiency of air traffic, and remain dominant considerations. Within air traffic control, task demand is dynamic. However, research on demand transitions and subsequent controller perception and performance is limited. This research uses an air traffic control simulation to investigate the effect of task demand transitions, and the direction of those transitions, on workload and fatigue and one efficiency performance measure. Results indicate that a change in task demand appears to affect both workload and fatigue ratings, although not necessarily performance. In addition, participants workload and fatigue ratings in equivalent task demand periods appear to change depending on the demand period preceding the time of the current ratings. Further research is needed to enhance understanding of demand transition and workload history effects on operator experience and performance, in both air traffic control and other safety-critical domains.

Authors

• Edwards, Tamsyn San Jose State Univ.
• Gabets, Cynthia San Jose State Univ.
• Mercer, Joey NASA Ames Research Center
• Bienert, Nancy San Jose State Univ.

Keywords

• workload history
• air traffic control
• workload transitions