Mission Operations and Command Assurance: Automating an Operations TQM Task

Published 1993-10-19 From Jet Propulsion Laboratory 5 authors

Attribution

This is the abstract and citation. Full text lives at NASA NTRS — we link out rather than host. All credit to the authors and Jet Propulsion Laboratory.

Abstract

Verbatim from NASA NTRS. Not paraphrased, not summarized.

A long-term program is in progress at JPL to reduce cost and risk of mission operations through defect prevention and error management. A major element of this program, Mission Operations and Command Assurance (MO&QA), provides a system level function on flight projects to instill quality in mission operations. MO&CA embodies the Total Quality Management (TQM) principle of Continuous Process Inprovement (CPI) and uses CPI in applying automation to mission operations to reduce risk and costs. MO&CA has led efforts to apply and has implemented automation in areas that impact the daily flight project environment including Incident Surprise Anomoly tracking and reporting; command data verification, tracking, and reporting; and command support data usage. MO&CA's future work in automation will take into account that future missions systems must be designed to avoid increasing error through the introduction of automation, while adapting to the demands of smaller flight teams.

Authors

Bruno, Kristin
Witkowski, Mona
Potts, Sherrill
Kazz, Sheri
Welz, Linda

Keywords

automation
mission
operations
error
management
data
verification
total
quality
management
TQM
continuous
process
improvement
CPI

Citation: Bruno, Kristin, Witkowski, Mona, Potts, Sherrill , et al. (1993). Mission Operations and Command Assurance: Automating an Operations TQM Task. Jet Propulsion Laboratory. NASA NTRS ID 20210004619. https://ntrs.nasa.gov/citations/20210004619 ↗