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Academia · 5,423 papers
Aviation research, sourced & cited.
Curated index of aviation-relevant research from NASA NTRS, NTSB safety studies, FAA CAMI, and academic sources. Every record links back to its original — we don't host PDFs, we describe each paper and credit the authors. Built for cross-link with the rest of Atlas: search by topic, drill into a CFR section or airframe and see the research that bears on it.
2 matches · Embry-Riddle Scholarly CommonsRyanair
- Embry-Riddle Scholarly Commons 2024 ERAU Journal article (IJAAA)
A Tale 3 Airlines: Customer Service in Summer 2022
Does customer service - good or bad - really matter? Customer surveys from Ryanair, Southwest and Spirit Airline passengers were examined to determine their perceptions on customer service for May through September 2022.…
- Embry-Riddle Scholarly Commons 2019 ERAU Journal article (IJAAA)
A Tale of Two Airlines: A Comparative Case Study of High-Road versus Low-Road Strategies in Customer Service and Reputation Management
Does customer service - good or bad - really matter? Customer surveys from Ryanair and Southwest Airline passengers were examined to determine their perceptions regarding customer service for the period of 2012-2013.