Research papers
5,883 papers · NASA NTRS, NTSB, FAA CAMI
NASA NTRS · 1,269 NTSB Safety Studies · 12 NTSB Aircraft Accident Reports · 17 Embry-Riddle Scholarly Commons · 1,993
2 matches · Ryanair
- Embry-Riddle Scholarly Commons 2024 ERAU Journal article (IJAAA)
A Tale 3 Airlines: Customer Service in Summer 2022
Does customer service - good or bad - really matter? Customer surveys from Ryanair, Southwest and Spirit Airline passengers were examined to determine their perceptions on customer service for May through September 2022.…
- Embry-Riddle Scholarly Commons 2019 ERAU Journal article (IJAAA)
A Tale of Two Airlines: A Comparative Case Study of High-Road versus Low-Road Strategies in Customer Service and Reputation Management
Does customer service - good or bad - really matter? Customer surveys from Ryanair and Southwest Airline passengers were examined to determine their perceptions regarding customer service for the period of 2012-2013.