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Research papers

5,883 papers · NASA NTRS, NTSB, FAA CAMI

NASA NTRS · 1,269 NTSB Safety Studies · 12 NTSB Aircraft Accident Reports · 17 Embry-Riddle Scholarly Commons · 1,993

1 match · Southwest Customer service

Embry-Riddle Scholarly Commons 2021 ERAU Journal article (IJAAA)

Customer service 2.0: The Effect of Ryanair's Policy Change

Customer perceptions of Ryanair and Southwest were evaluated to compare two data periods; 2012-13 and 2016-17 to determine differences in passenger perceptions between and within airlines.