NTSB CAROL · Event
Event DCA18CA209
Registry · N8693A
FAA Aircraft Registry record.
Make / Model
BOEING 737-8H4
Year of manufacture
2016 · 2 years old at event
TCDS
A16WE · THE BOEING CO
Engine
CFM INTL CFM56-7B27E/F
Seats / Engines
143 seats · 2 engines
Last airworthiness date
20160728
ADS-B equipped
Yes — Mode-S ABF308
Registrant of record
SOUTHWEST AIRLINES CO
Source: FAA Aircraft Registry (releasable master file).
Aircraft involved
Probable cause & findings
a passenger bumping into a flight attendant who was holding a hot liquid.
Factual narrative
On June 12, 2018, at about 1144 MST, Southwest Airlines 2344, Boeing 737-800, N8693A, the "B" position flight attendant was seriously injured when a pot of hot water she was holding splashed on her chest and face after a passenger exiting the lavatory bumped into her during boarding at Phoenix Sky Harbor International Airport (KPHX), Phoenix, Arizona. There were two flight crew, 4 flight attendants, and unknown passengers on board at the time. The flight was operating under 14 Code of Federal Regulations Part 121 as a regularly scheduled passenger flight from KPHX to Buffalo Niagara International Airport (KBUF), Buffalo, New York. The injured flight attendant was unable to perform duties and was replaced. The injured flight attendant was transported to the hospital where she was diagnosed with second degree burns and released. On June 12, 2018, at about 1144 MST, Southwest Airlines 2344, Boeing 737-800, N8693A, the "B" position flight attendant was seriously injured when a pot of hot water she was holding splashed on her chest and face after a passenger exiting the lavatory bumped into her during boarding at Phoenix Sky Harbor International Airport (KPHX), Phoenix, Arizona. There were two flight crew, 4 flight attendants, and unknown passengers on board at the time. The flight was operating under 14 Code of Federal Regulations Part 121 as a regularly scheduled passenger flight from KPHX to Buffalo Niagara International Airport (KBUF), Buffalo, New York. The injured flight attendant was unable to perform duties and was replaced. The injured flight attendant was transported to the hospital where she was diagnosed with second degree burns and released. Source: NTSB Aviation Accident Database Retrieved: 2026-02-12
NTSB Findings
Hierarchical cause / factor breakdown from the FAA bulk avdata database. Each finding tagged C (Cause) or F (Factor).
- C Personnel issues-Task performance-(general)-(general)-Cabin crew - C
Verbatim from NTSB's published report. Source file
NTSB_2018_DCA18CA209.txt.
Findings + structured fields enriched from FAA avall.mdb.
Full investigation docket on
data.ntsb.gov ↗.
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