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DCA18CA209

2018-06-12 · Phoenix, Arizona, United States · Serious · 1 aircraft · Status: Completed

Airport KPHX

Current FAA registration · N8693A

Make / Model
BOEING 737-8H4
Year of manufacture
2016 · 2 years old at event
Engine
CFM INTL CFM56-7B27E/F
Seats / Engines
143 seats · 2 engines
Last airworthiness date
20160728
ADS-B equipped
Yes — Mode-S ABF308

Source: FAA Aircraft Registry (releasable master file).

Aircraft involved

Probable cause & findings

a passenger bumping into a flight attendant who was holding a hot liquid.

Factual narrative

On June 12, 2018, at about 1144 MST, Southwest Airlines 2344, Boeing 737-800, N8693A, the "B" position flight attendant was seriously injured when a pot of hot water she was holding splashed on her chest and face after a passenger exiting the lavatory bumped into her during boarding at Phoenix Sky Harbor International Airport (KPHX), Phoenix, Arizona. There were two flight crew, 4 flight attendants, and unknown passengers on board at the time. The flight was operating under 14 Code of Federal Regulations Part 121 as a regularly scheduled passenger flight from KPHX to Buffalo Niagara International Airport (KBUF), Buffalo, New York. The injured flight attendant was unable to perform duties and was replaced. The injured flight attendant was transported to the hospital where she was diagnosed with second degree burns and released. On June 12, 2018, at about 1144 MST, Southwest Airlines 2344, Boeing 737-800, N8693A, the "B" position flight attendant was seriously injured when a pot of hot water she was holding splashed on her chest and face after a passenger exiting the lavatory bumped into her during boarding at Phoenix Sky Harbor International Airport (KPHX), Phoenix, Arizona.  There were two flight crew,  4 flight attendants, and unknown passengers on board at the time.   The flight was operating under 14 Code of Federal Regulations Part 121 as a regularly scheduled passenger flight from KPHX to Buffalo Niagara International Airport (KBUF), Buffalo, New York. The injured flight attendant was unable to perform duties and was replaced. The injured flight attendant was transported to the hospital where she was diagnosed with second degree burns and released.  Source: NTSB Aviation Accident Database Retrieved: 2026-02-12

NTSB Findings

FAA avdata. C = Cause, F = Factor.

  • C Personnel issues-Task performance-(general)-(general)-Cabin crew - C

Verbatim from NTSB's published report. Source file NTSB_2018_DCA18CA209.txt. Findings + structured fields enriched from FAA avall.mdb. Full investigation docket on data.ntsb.gov ↗.

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