NTSB CAROL · Event
Event WPR17IA189
Registry · N503UP
FAA Aircraft Registry record.
Make / Model
CESSNA 560XL
Year of manufacture
2003 · 14 years old at event
Engine
P&W CANADA PW545 SER
Seats / Engines
13 seats · 2 engines
Last airworthiness date
20030407
ADS-B equipped
Yes — Mode-S A646E5
Registrant of record
CORPORATE FLIGHT MANAGEMENT INC DBA
Source: FAA Aircraft Registry (releasable master file).
Aircraft involved
Probable cause & findings
The mechanic’s incorrect installation of the right main landing gear (MLG) aft trunnion pivot pin, which resulted in the pin separating from the trunnion, the trunnion puncturing the right wing, and the right MLG collapsing.
Factual narrative
On August 28, 2017, about 1900 Pacific daylight time, a Cessna 560XL airplane, N503UP, received minor damage to the right wing when it was involved in an incident near San Jose, California. The pilot, copilot, and three passengers were not injured. The airplane was being operated as a Title 14 Code of Federal Regulations Part 135 air taxi flight. The pilot and copilot reported that, during the landing roll, the airplane bounced and then veered right and that the pilot corrected back to the runway centerline. The copilot added that the airplane’s right side seemed to “dip” as it continued to pull right, and the pilot added that the airplane’s right side was lower than its left side, so they assumed that the right main landing gear (MLG) had a flat tire. Subsequently, the pilot was able to taxi the airplane off the runway and park it on a taxiway, and the passengers disembarked without incident. Examination of the airplane revealed that the aft portion of the right MLG trunnion was protruding through the top of the wing and that the MLG strut and wheel were positioned out and aft in about a 45° angle from their original position. The right MLG trunnion aft pivot pin was not in the trunnion but remained in the trunnion mount in the aft wing spar; it was easily removed from the mount by hand. The retaining bolt used to keep the pivot pin in the trunnion was in place and secured with a nut and cotter pin. Review of the airplane’s maintenance records revealed that the left and right MLG trunnions had been replaced with new trunnions and trunnion pivot pins 8 days before the incident. According to the Airplane Maintenance Manual (AMM), when installing the aft MLG trunnion, the pivot pin must be slid forward to align a hole in the trunnion with a hole in the pivot pin, which is then secured in place with a retaining bolt, washer, nut, and cotter pin. The mechanic who performed the work stated that, after installing the right MLG aft trunnion pivot pin, it must have shifted aft when he went to install the bolt through the pin. He stated that an “air-pocket” must have developed and pushed the pin back out. He added that the pin looked fully engaged and that he noted no faults during postmaintenance operational checks. Following the incident, the airplane manufacturer revised the trunnion pivot pin installation procedures in the Airplane Maintenance Manual. The revision included, in part, a step for maintenance personnel to visually check and ensure that the bolt is visible when looking through the pivot pin from the aft side and that, if it is not visible, to remove it, ensure that the pivot pin is fully installed in the trunnion assembly, and reinstall the bolt. The pilot and copilot reported that, during the landing roll, the airplane bounced and then veered right and that the pilot then corrected back to the runway centerline. The copilot added that the airplane’s right side seemed to “dip” as it continued to pull right, and the pilot added that the airplane’s right side was lower than its left side, so they assumed that the right main landing gear (MLG) had a flat tire. Subsequently, the pilot was able to taxi the airplane off the runway and park it on a taxiway, and the passengers disembarked without incident. Examination of the airplane revealed that the aft portion of the right MLG trunnion was protruding through the top of the right wing and that the MLG strut and wheel were positioned out and aft in about a 45° angle from their original position. The right MLG trunnion aft pivot pin was not in the trunnion but remained in the trunnion mount in the aft wing spar; it was easily removed from the mount by hand. The retaining bolt used to keep the pivot pin in the trunnion was in place and secured with a nut and cotter pin. Review of the airplane’s maintenance records revealed that the left and right MLG trunnions had been replaced with new trunnions and trunnion pivot pins 8 days before the incident. The mechanic who performed the work stated that, after installing the right MLG aft trunnion pivot pin, it must have shifted aft when he went to install the bolt through the pin. He stated that an “air-pocket” must have developed and pushed the pin back out. He added that the pin looked fully engaged and that he noted no faults during postmaintenance operational checks. Therefore, based on the evidence, it is likely that, after the mechanic installed the right MLG aft trunnion pivot pin, it backed out, which led to the retaining bolt not being installed in the hole in the pivot pin and resulted in the pin separating from the trunnion, the trunnion puncturing the right wing, and the right MLG collapsing. Following the incident, the airplane manufacturer revised the trunnion pivot pin installation procedures in the Airplane Maintenance Manual. The revision included, in part, a step for maintenance personnel to visually check and ensure that the bolt is visible when looking through the pivot pin from the aft side and that, if it is not visible, to remove it, ensure that the pivot pin is fully installed in the trunnion assembly, and reinstall the bolt. Source: NTSB Aviation Accident Database Retrieved: 2026-02-12
NTSB Findings
Hierarchical cause / factor breakdown from the FAA bulk avdata database. Each finding tagged C (Cause) or F (Factor).
- — Personnel issues-Task performance-Maintenance-Scheduled/routine maintenance-Maintenance personnel
- — Aircraft-Fluids/misc hardware-Misc hardware-Fasteners-Incorrect service/maintenance
Verbatim from NTSB's published report. Source file
NTSB_2017_WPR17IA189.txt.
Findings + structured fields enriched from FAA avall.mdb.
Full investigation docket on
data.ntsb.gov ↗.
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Related research
What the literature says.
Academic papers and agency reports matching this event's aircraft type or causal vocabulary (stall, maintenance). Sourced from NASA NTRS, NTSB Safety Studies, FAA CAMI, AOPA Air Safety Institute, Embry-Riddle Scholarly Commons, arXiv, and the Semantic Scholar academic graph.
- NTSB Aircraft Accident Reports 2022 · Accident report
Loss of Control on Takeoff in Icing Conditions — Citation 560XL
Cessna Citation 560XL fatal takeoff icing accident, March 2018. Investigation of a Citation 560XL loss-of-control takeoff accident in icing conditions.
- Embry-Riddle Scholarly Commons 2023 · Conference paper
The Value of Strong Partnerships to Build a Successful Aviation Maintenance Career Pathway Program for Transitioning Military Service Members
The aerospace industry is competing with other industries for a qualified workforce, and many of those competing industries are investing heavily in creating workforce development pipelines.
- Embry-Riddle Scholarly Commons 2026 · Journal article (IJAAA)
From Reactive to Predictive: A hybrid Trust-Mediated Adoption Framework for Data-Driven Maintenance in Distributed-Authority Aviation Environments
Modern aviation maintenance operates within increasingly data-intensive technological environments, yet the operational integration of predictive maintenance into routine decision-making remains incon…
- NASA NTRS 2026 · Conference Paper
Computational Analysis of Steady State Aerodynamics of Transonic Truss-Braced Wing Configuration in Deep Stall
This study presents a computational investigation of steady state aerodynamics of the Subsonic Ultra-Green Aircraft Research (SUGAR) Transonic Truss-Braced Wing (TTBW) configuration over a wide range …
- Semantic Scholar 2025 · Article (Applied Sciences)
Decision-Making Framework for Aviation Safety in Predictive Maintenance Strategies
The implementation of predictive maintenance (PM) in aviation presents unique challenges due to strict safety requirements, complex operational environments, and regulatory constraints.
- Embry-Riddle Scholarly Commons 2024 · Journal article (JAAER)
Low-Resource Automatic Speech Recognition Domain Adaptation – A Case-Study in Aviation Maintenance
With timeliness and efficiency being critical in the aviation maintenance industry, the need has been growing for smart technological solutions that optimize and streamline the different underlying ta…
Browse the full corpus — academia portal ↗