Research papers

Strategic Analysis of Digital Transformation Capabilities: A Multi-Criteria Decision-Making Evaluation of Low-Cost Airlines

This study comparatively assesses the digital transformation capabilities of low-cost carriers (LCCs) operating in Turkey through the lens of dynamic capabilities.

EXPLORING AIRPORT NAVIGATION CHALLENGES FACED BY AIRLINE TRAVELERS WITH HIDDEN DISABILITIES

In this paper, the Servicescape theory was employed as the conceptual framework to (a) investigate the live airport experiences of passengers with an HD and (b) understand the negative experiences of passengers within th…

Justifying the Cost of Implementing Contactless Travel in Non-Primary Airports: A European Perspective

In the wake of the COVID-19 pandemic, the aviation industry faces an unprecedented push towards digital transformation. This paper delves into the economic, operational, and safety imperatives of implementing contactless…

Development of Critical Thinking Skills In Collegiate Aviation Programs

Critical thinking requires an individual to gather and interpret data, develop conclusions based upon relevant findings, and implement the best solution.

Adversity: Its Affect on the Resilience of Female Pilots

Women are one of the solutions to alleviating the pending pilot shortage. Becoming a pilot needs to appeal to women. Resilience plays an important role in determining whether women in male-dominated career fields will pu…

A Tale of Two Airlines: A Comparative Case Study of High-Road versus Low-Road Strategies in Customer Service and Reputation Management

Does customer service - good or bad - really matter? Customer surveys from Ryanair and Southwest Airline passengers were examined to determine their perceptions regarding customer service for the period of 2012-2013.

Effects of the Pilot Shortage on the Regional Airline Industry: A 2023 Forecast

In the next 5 years and beyond, it is predicted that the U.S. airline industry will face a substantial pilot shortage. The impact of this pilot shortage on regional airlines has not yet been examined.

Oliver Wyman 2018 Flight Operations Survey

Oliver Wyman would like to share training-related insights from its inaugural Flight Operations Survey, canvassing leaders from across the aviation industry, including airline flight ops departments, OEMs, and 3rd-party …

Pilot Supply at the Regional Airlines: Airline Response to the Changing Environment and the Impact on Pilot Hiring

Regional airlines facing pilot supply challenges have responded to the rapidly changing environment by increasing pay, adjusting lifestyle factors, and enhancing career pathway opportunities.

Aerospace Renaissance – Ripe for Research to Impact the Industry

The Center for Aviation and Aerospace Leadership (CAAL) was founded in 2008 to capture, create, and share relevant information on leadership in the aviation and aerospace industry.