Airline Quality Rating 2014
Embry-Riddle Scholarly Commons · Industry report (AQRR) · oai:commons.erau.edu:aqrr-1000 · Published 2014-04-07 · Embry-Riddle Aeronautical University · 2 authors
Abstract and citation only, verbatim from Embry-Riddle Scholarly Commons; full text lives there. All credit to the authors and Embry-Riddle Aeronautical University.
Abstract
Take the 2014 Airline Passenger Survey Airline performance in 2013 was the highest since the Airline Quality Rating started in 1991. Of the 15 carriers rated for performance in both 2012 and 2013, eight airlines improved, six airlines declined and one is new to the rankings. The industry improved in two of the four elements of the AQR: involuntary denied boardings and customer complaints. However, performance declined in on-time performance and baggage handling in 2013. The Airline Quality Rating (AQR) is a joint research project funded as part of faculty research activities at Wichita State University and Embry-Riddle Aeronautical University.
Authors
- Bowen, Brent D. Embry-Riddle Aeronautical University
- Headley, Dean E. Embry-Riddle Aeronautical University
Keywords
- airline quality rating
- AQR
- airline
- customer service
Citation
Bowen, Brent D., Headley, Dean E. (2014). Airline Quality Rating 2014. Embry-Riddle Aeronautical University. Embry-Riddle Scholarly Commons ID oai:commons.erau.edu:aqrr-1000. https://commons.erau.edu/aqrr/1 ↗