An Evaluation of Cockpit Resource Management Training in Qantas

Abstract

This study reports an evaluation of a Cockpit Resource Management (CRM) training program at Qantas Airlines in Australia. Four sets of survey data were gathered: Two from crew involved in CRM and a specific Line Oriented Flight Training (LOFT) scenario conducted in a simulator; and two from instructors, one from the LOFT instructors, the other from the CRM instructors. The crew results showed that CRM was perceived to have improved teamwork and leadership and that LOFT was viewed favorably. The instructor results showed generally successful implementation of the decision-making strategies but indicated that certain groups were not sufficiently assertive in communicating their preferred options. The instructors were generally positive in their evaluation of the CRM program. Implications are discussed.

Authors

• Moore, P. J Embry-Riddle Aeronautical University
• Telfer, R. A. Embry-Riddle Aeronautical University
• Wilkinson, R. L Embry-Riddle Aeronautical University