Reflective Judgment and Assertive Behavior in Crew Resource Management: A Theoretical Approach

Abstract

The recurring theme of pilot error in aircraft accidents provides no startling revelation to aviation professionals and researchers. In an effort to reduce pilot error, which is a major contributor to aircraft accidents, the Federal Aviation Administration (FAA) has mandated that all U.S. airlines incorporate an approved Crew Resource Management (CRM) program into their training curriculums. In a recent rash of accidents involving U.S. airlines, a disturbing question has re-emerged: How can CRM training be maximized effectively? The intent of this article is to examine the concept of reflective judgment and the effects of assertive behavior from a theoretical application to CRM at an early stage of development (the collegiate aviation level), with implications to airline initial and recurrency training.

Author

• Johnson, Jeffrey A Embry-Riddle Aeronautical University