Why CRM? Empirical and Theoretical Bases of Human Factors Training

Abstract

Verbatim from Semantic Scholar. Not paraphrased, not summarized.

Publisher Summary One of the most striking developments in aviation safety during the past decade has been the overwhelming endorsement and widespread implementation of training programs aimed at increasing the effectiveness of crew coordination and flightdeck management. Crew Resource Management (CRM) is thus the application of human factors in the aviation system. Training in CRM involves communicating basic knowledge of human factor concepts that relate to aviation and providing the tools necessary to apply these concepts operationally. It represents a new focus on crew-level (as opposed to individual-level) aspects of training and operations. This chapter discusses why an industry would embrace change to an approach that has resulted in the safest means of transportation available and has produced generations of highly competent, well-qualified pilots. It examines both the historic, single-pilot tradition in aviation and the causes of error and accidents in the system. These considerations lead to the conceptual framework, rooted in social psychology, that encompasses group behavior and team performance. The study looks at efforts to improve crew coordination and performance through training. Finally, it discusses what research has revealed about the effectiveness of these efforts and the questions that remain unanswered.

Authors

• R. Helmreich
• H. Foushee

Keywords

• Engineering
• Business