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ERA11CA010

2010-10-04 · New York, New York, United States · Serious · 1 aircraft · Status: Completed

Airport LGA

Current FAA registration · N414ZW

Make / Model
BOMBARDIER INC CL-600-2B19
Year of manufacture
2001 · 9 years old at event
Engine
GE CF34 SERIES
Seats / Engines
55 seats · 2 engines
Last airworthiness date
20011128
ADS-B equipped
Yes — Mode-S A4E550

Source: FAA Aircraft Registry (releasable master file).

Aircraft involved

Probable cause & findings

The passenger's loss of balance while deplaning.

Factual narrative

According to the airline's director of safety, the airplane arrived at the gate and the engines were shut down. While deplaning via the forward entry door stairs, a passenger lost her balance and fell to the ground. The passenger fractured her wrist as a result of the fall. According to the airline's director of safety, the airplane arrived at the gate and the engines were shut down. While deplaning via the forward entry door stairs, a passenger lost her balance and fell to the ground. The passenger fractured her wrist as a result of the fall. Source: NTSB Aviation Accident Database Retrieved: 2026-02-12

NTSB Findings

FAA avdata. C = Cause, F = Factor.

  • C Personnel issues-Action/decision-Action-Incorrect action performance-Passenger - C

Verbatim from NTSB's published report. Source file NTSB_2010_ERA11CA010.txt. Findings + structured fields enriched from FAA avall.mdb. Full investigation docket on data.ntsb.gov ↗.

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