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Embry-Riddle Scholarly Commons · Industry report (AQRR)

Airline Quality Rating 2016

Published 2016-04-04 From Embry-Riddle Aeronautical University 2 authors
View on Embry-Riddle Scholarly Commons ↗

Attribution

This is the abstract and citation. Full text lives at Embry-Riddle Scholarly Commons — we link out rather than host. All credit to the authors and Embry-Riddle Aeronautical University.

Abstract

Verbatim from Embry-Riddle Scholarly Commons. Not paraphrased, not summarized.

The Airline Quality Rating (AQR) is the most comprehensive study of the performance and quality of the largest airlines in the United States. The rating is a multifactor look of the airlines based on mishandled baggage, consumer complaints, on-time performance and involuntary denied boardings. The Airline Quality Rating industry score for 2015 shows an industry that improved slightly in overall performance quality over the previous year. Six airlines (Delta, ExpressJet, JetBlue, SkyWest, Southwest, and United) showed improvement in AQR scores in 2015. ExpressJet and SkyWest had the largest improvements in their AQR scores for 2015.

Authors

  • Bowen, Brent D Embry-Riddle Aeronautical University
  • Headley, Dean E Embry-Riddle Aeronautical University

Keywords

  • airline quality rating
  • AQR
  • airline
  • customer service
  • Aviation
  • Other Business

Citation: Bowen, Brent D, Headley, Dean E (2016). Airline Quality Rating 2016. Embry-Riddle Aeronautical University. Embry-Riddle Scholarly Commons ID oai:commons.erau.edu:aqrr-1026. https://commons.erau.edu/aqrr/26 ↗