Examining the Impact of Overhearing In-Flight Cell-Phone Calls on Passenger Safety

Abstract

Verbatim from Embry-Riddle Scholarly Commons. Not paraphrased, not summarized.

Objective: The study examined the effects of passengers’ conversations on adjacent passengers’ annoyance, attention to in-flight announcements, and performance on following instructions, which could lead to passengers’ injuries. Background: Some airlines have provided services to enable in-flight cell-phone calls. However, passengers’ compliance with safety instructions is essential. Previous research demonstrated that cell-phone calls led to higher levels of distractions than face-to-face dialogues, and people were more annoyed with one-sided conversations, such as most cell-phone conversations. Method: Twenty-four participants took 30-minute simulated flights in a laboratory room. Three announcements, which instructed participants to fasten seatbelts, raise tray tables, and check seatbelts, were given while pre-recorded conversations, including cell-phone and face-to-face conversations, were being played. Participants’ annoyance with conversations and attention to instructions were collected with questionnaires. The performance regarding following instructions was measured by observing compliant behavior. Results: Participants were more annoyed with cell-phone conversations, but they had equivalent levels of attention and compliance. Response times were longer when they were overhearing face-to-face conversations. Conclusion: Cell-phone calls are not more distracting, and they may be safer sometimes than traditional face-to-face dialogues. From a passenger compliance standpoint, cell phones can be allowed and supported. However, the annoyance caused by cell-phone conversations needs to be taken into consideration.

Authors

• Li, Tianhua Embry-Riddle Aeronautical University
• Wheeler, Brooke E Embry-Riddle Aeronautical University
• Carstens, Debbie S., Ph.D., PMP Embry-Riddle Aeronautical University

Keywords

• flight passengers
• cell-phone conversations
• overhear
• attention
• annoyance
• compliance
• Human Factors Psychology